One Hour Device Repair – Cellphone Repair – iPhone Repair – iPad Repair – Page 2 – Redmond and Seattle’s iPhone Repair / Cellphone Repair

21:15 25 Sep 23

Awesome place with great service and friendly staff to get your mobile problem fixed. She did not even charge anything for her dedicated work of more than 30 min. She said that they do not charge for inspection.My pixel6 got into water and after that it was not able to switch on. I was able to see the charging on display when I put the charging cable. But as soon as I switch on, it auto switched off.I went to the shop. She said that water problem cant be fixed still she said she can look into it and said come back after 30 mins. Once we came back, the mobile was working.From next time, any mobile related issues, I know where I have go without any second thoughts.

Liana Tucar

18:52 20 Sep 23

Super fast quality service!!!

Casey Blair

02:21 19 Sep 23

I had a problem with my SIM card, my phone couldn't connect to 5G, and the sound had stopped working, and she had both fixed in half an hour. I know they're called "one hour" repair, but I really wasn't expecting that! I'm amazed and delighted. All the stars!

Jacky “Jack Keychain” Chen

07:57 27 Aug 23

Small compacted chill space with a two seater couch. The front desk kid is very friendly. Alex was extremely knowledgeable and helpful when it comes to various (silly) questions. The team seems like they're cool with each other. I waited there for 45mins and they were able to diagnosis the issue with my soaked phone. Sadly everything was eroded, but they were friendly and helpful with the entire process. If you ever decide to recover any data from a phone, your starting price would be at least $129, so good luck :)

mike clifford

04:16 14 Aug 23

Great staff. Honest and friendly

Robert Lockwood

04:32 12 Aug 23

Dropped my iPhone 12, cracked the bottom off the otterbox, couldn't plug in to charge any more. Thought I was in for a hefty repair or replacement. But after a quick and free diagnostic, turned out it just needed to be cleaned and I was back in business -- thanks for fast & friendly service!

Hanat Samatar

19:04 08 Aug 23

Great Service - My IPhone stopped working after an international trip and they got it back up and running in a matter of minutes

Issa Tenkiang

13:05 08 Aug 23

Dropped my phone off for repair. They ordered all the necessary parts , even went as far as ordering me a new S pen. Good service.

Armel Tenkiang

05:11 05 Aug 23

Left my device for repair. It was well taken care of. More importanly it was fixed and looks brand new.Friendly staff.

mukesh jaiswal

21:34 04 Aug 23

Best place for repair. Friendly staff.

Anmol Shah

21:41 30 Jul 23

My phone kept on dying for unknown reason and i went to ask help with the experts here. Alex was really sweet and got my phone back up the first time. Something was wrong with the hardware though and the phone died again and Alex really tried hard to get my data to atleast get backed up. Unfortunately the phone refused to work for us and i couldnt back up most of my data but i am very grateful for Alex and her colleague to try and help me out. They really understand your problem and are very helpful. They were very gracious and didnt charge me as they didnt replace any parts. They easily spend 5-6 hours on the phone trying to get it back up. I highly recommend this place for any repairs for your phones or laptops.

David Aamodt

15:49 17 Jun 23

If I could give you a six star review I would. Once again One Hour Device Repair assisted me with something Verizon said that they themselves could not do. Then by driving up the street to One Hour Device Repair in Redmond, they immediately finished the job that Verizon would not do...but could have done. It took O.H.D.R. just minutes to finish my job...then they offered to do it for FREE when I asked them, "How much do I owe you?" No business should work for free, especially when the customer is being provide A grade customer service. If you own a cell phone, and who doesn't...know that you can always turn to One Hour Device Repair for Customer Service that is above and beyond.(David Aamodt-Redmond).

Jennifer Sommer

01:33 21 May 23

I took my father’s iPhones in to get a factory restore as he passed and had put codes on the phones. They reset the phones really quickly. I 100% recommend them and will be coming for all my repairs/issues. Thank you!!

Andrew Hopt

22:05 16 May 23

My LG G8 battery was dying. Randomly losing 30-60% charge on restart, sometimes randomly shutting down and claiming 0% a few seconds after I took it off the charge cable.I went to OHDR and explained ("it's going to die right after I take it off life support") and they ordered a new battery shipped within 3-5 business days.They signed me up for free updates over text message and email, so I knew when they ordered, when it arrived, when I could come in, etcI handed off my G8 to the lady at the counter, it was ready within an hour, it's worked perfectly ever since. This review is about a week after.

navjot singh

18:34 04 May 23

They are the best. I had water damage. Phone was saved from water damage I needed a new screen but I was provided an old cracked screen to help take the backup.

Shiva Prathipati

22:48 29 Apr 23

Got my laptop’s battery replaced. Technician was very resourceful dealing with a stripped screw I created when opening the back panel of the laptop. Very fast service. Would definitely recommend for any device repairs.

Kristy Bowen

11:33 16 Apr 23

Great service for great prices! Super accessible area. I highly recommend if you need anything fixed.

HP P

01:05 26 Mar 23

These guys are amazing . I had done service with them 2 times . First time I broke my glass for my iPhone 10. They fixed it 30min . Recently my iphone13 won’t boot up . They said i might need a battery change Which might take 1-2hrs . They checked everything when I went to pick it up , they didn’t charge me anything . They had opened and realigned the part and it worked . They must have spent 30min -1hr diagnosing thing but were gracious to not charge me anything since they didn’t replace any parts . I greatly appreciate their customer support and their professionalism . Will definitely recommend them for anyone looking for a mobile phone repair .

Mike Brown

20:58 16 Mar 23

Super friendly, wonderful people. I've taken two phones to him that I thought needed to be repaired was just by fault for had them on the wrong settings. They didn't even charge me. Highly recommend

Gordon Church

20:50 19 Feb 23

Great people; family owned and run. My phone had forgotten my PIN (same PIN I'd used since I got the phone) and I was down to my last attempt before it would automatically do a factory reset. Lots of data on the phone that wasn't backed up - largely my bad, but also things that wouldn't be automatically backed up. I had talked to the maker and the carrier - no joy, and their only suggestion was to try a repair shop. Carrier store recommended One Hour, so there I was.The very pleasant woman behind the counter listened to my tale of woe - "let me see what I can do". They weren't lacking for business while I was there, but no "come back in an hour", or "…tomorrow".She worked at it for most of an hour, occasionally interrupted for other business, obviously tried every avenue she knew to access the phone, but couldn't crack it."Sorry…", and didn't charge anything for her time (which I felt guilty about later after I left).With any luck I won't need their services in the future, but if something goes wrong I know where I'll take my phone!

Tiki Tonga

19:46 16 Feb 23

Like many before me, my son shattered his screen. I am a local small business owner myself and had passed by the shop many times. I had a great experience with getting the phone repaired quickly and cost effectively. Highly recommend!

Ann Mari Gantenbein

06:51 05 Feb 23

So my 3rd time in couple years. It’s cheaper than using your warranty with your provider. Also very quick here, 1 hour is really true. It was $99 plus tax re-screen my iPhone. This is the one place where the cost went down. Also follow them and you’ll get $5 off any service!

Furqan Raza

21:53 25 Jan 23

I had a great experience! Professional and friendly staff. My work order completed on time and at a reasonable cost. There is a very limited parking next to the shop but plenty available nearby. I definitely recommend others to visit them for any phone repair issue.Thanks!

David McInnis

22:21 21 Nov 22

EXCELLENT CUSTOMER SERVICE!!!Mailed my device in and had repaired super quick. They communicated perfectly with updates via email and text.Easy to pay bill and device was sent immediately back to me once complete with tracking number. Packaged beautifully.Highly recommend their services.

Nikolia Helfman

19:11 26 Sep 22

My son's galaxy tab had a ear phone plug part stuck and we were not able to get it out. Visited One Hr device repair and the lady told us to leave it with her for an hour. When we returned she was able to get the plug part out with her tool. Thank you so much!!! You're so very kind.

Stacy Bowker

16:30 03 Sep 22

I took my son’s phone there when the power button was stuck due to the metal casing being bent after dropping it. Not only did they fix it for me, but they did not charge due to causing some scratches in the case when they had to grind out some metal to make the repair. I was fully prepared to pay and not concerned about the cosmetic appearance. I will definitely be going back for any future device repair needs. They are honest and professional and good at what they do!!

Ali Davis

03:02 31 Aug 22

Super fast, fair service. They were wicked nice and I didn't feel like they were ripping me off. We will for sure use them again when the teenager...teenagers.

Ana

17:47 24 Aug 22

Although I didn’t end up needing replacement for my initial issue - I want to leave a review to share how wonderful my experience was. The folks working today were so kind, knowledgeable and respectful. They went above and beyond to make sure a customer got the right replacement in time and were so kind about the interpretation needed. For my issue, they checked all the details needed and provided me with the best outcome for me financially, even at the cost of not getting the replacement here. I’m so grateful for their integrity. When I do need their support again, I’ll come back! Thank you!

Brooke Ferguson

03:45 21 Aug 22

I came in with a seemingly impossible fix. I had spent HOURS at Verizon trying to get some very special text messages from my Father transferred from my very old phone to my new phone, and NO ONE could do it. The whole crew at Verizon made valiant attempts, other phone repair shops were booked out for at least a week, and the Geek Squad would not even make an attempt.But Alex is a CHAMPION. She is 100% my hero, and I am truly grateful to her for getting the job done. I am recommending One Hour Device Repair to EVERYONE, thanks again!!!!

Alexandra France

00:17 14 Aug 22

on 8/9 I sent a pair of gentlemen down to the Redmond store to get one of their phones fixed. I am so thoroughly pleased with how the service went! The technicians took really good care of my friends, who are easily confused. This establishment had the parts on hand and were quick. I really appreciate their service and will be recommending their establishment for anyone I hear who needs work on their devices.

sue carter

21:35 01 Aug 22

This is the only place I will ever take my phones I have been going here for yrs. Trust them completely-especially Shane. Have referred lots of customers to them to them and will continue to do so! Convenient hrs. I bus from Kirkland-so worth it!

Matt Peterson

00:49 05 Jul 22

If you’re anything like me it can be hard to choose an independent repair location to service your devices. You generally tend to read the worst reviews of any location first and bite your fingernails over things like price, privacy, and quality.Today I had cracked my brand-new iPhone 11 screen I *just* had repaired for digitizer issues from Apple for $200. I was rightfully devastated and considered shelling out the $200 and heading back to Apple again. Luckily, this place was open on the 4th of July and although the clerk who was there today was clearly busy, he assured me he could have it done for much cheaper than Apple.Aside from a very small delay (20 minutes) that occurred from a previous customer’s repair, it was extremely professional, prompt, and most importantly, functional. It’s only been a short while since I picked up the phone but I’m extremely satisfied with the service and the price I paid for it. I would 100% recommend this place to anyone who needs their repairs done cost-efficient and expedient.To the guy who repaired my phone— thanks so much. You were a real lifesaver and I hope you have a wonderful rest of your holiday.

Jake Knoth

22:25 25 Jun 22

Literally an hour! Under an hour, even. Fit me in right at the end of the day and had my iPhone XR working flawlessly after I shattered the screen.Great service and fair price! Would recommend.

Ryan Layes

19:18 09 Jun 22

Cory was able to transfer the bios flash chip from a hard drive PCB I fried to a new PCB in a matter of minutes. Now my drive works again! Recommend these guys for any odd one off soldering jobs in the Redmond area.

Kilgore Trout

23:36 16 Apr 22

Initially I was pleased with the screen repair they did for about $200. However, after 2 weeks the new screen had vertical lines. One would assume this would fall under warranty. I was informed no, that the screen was damaged. The screen was not damaged though. There was not a crack nor any impact that occurred. I could understand if I showed up with a screen that had a large crack in it, that would not be covered. But with a screen that clearly was not externally damaged one would expect it to be covered. Update: After talking with the owner who reached out after my post, it was determined that a mistake was made, and the display should have been covered and they are now repairing it.

Oni Shogun XIII

21:32 14 Mar 22

The place is amazing and Alex was the Hero of the day if not week or month! She got my screen replacement done in about 30mins even with it being a extra difficult curved cellphone screen of a galaxy note10+. This was great and I highly recommend them for any device repair with getting that done and so quick....ABSOLUTELY A GREAT VALUE!!!

vikas kumar choudhary

21:15 25 Sep 23

Awesome place with great service and friendly staff to get your mobile problem fixed. She did not even charge anything for her dedicated work of more than 30 min. She said that they do not charge for inspection.My pixel6 got into water and after that it was not able to switch on. I was able to see the charging on display when I put the charging cable. But as soon as I switch on, it auto switched off.I went to the shop. She said that water problem cant be fixed still she said she can look into it and said come back after 30 mins. Once we came back, the mobile was working.From next time, any mobile related issues, I know where I have go without any second thoughts.

Liana Tucar

18:52 20 Sep 23

Super fast quality service!!!

Casey Blair

02:21 19 Sep 23

I had a problem with my SIM card, my phone couldn't connect to 5G, and the sound had stopped working, and she had both fixed in half an hour. I know they're called "one hour" repair, but I really wasn't expecting that! I'm amazed and delighted. All the stars!

Jacky “Jack Keychain” Chen

07:57 27 Aug 23

Small compacted chill space with a two seater couch. The front desk kid is very friendly. Alex was extremely knowledgeable and helpful when it comes to various (silly) questions. The team seems like they're cool with each other. I waited there for 45mins and they were able to diagnosis the issue with my soaked phone. Sadly everything was eroded, but they were friendly and helpful with the entire process. If you ever decide to recover any data from a phone, your starting price would be at least $129, so good luck :)

mike clifford

04:16 14 Aug 23

Great staff. Honest and friendly

Robert Lockwood

04:32 12 Aug 23

Dropped my iPhone 12, cracked the bottom off the otterbox, couldn't plug in to charge any more. Thought I was in for a hefty repair or replacement. But after a quick and free diagnostic, turned out it just needed to be cleaned and I was back in business -- thanks for fast & friendly service!

Hanat Samatar

19:04 08 Aug 23

Great Service - My IPhone stopped working after an international trip and they got it back up and running in a matter of minutes

Issa Tenkiang

13:05 08 Aug 23

Dropped my phone off for repair. They ordered all the necessary parts , even went as far as ordering me a new S pen. Good service.

Armel Tenkiang

05:11 05 Aug 23

Left my device for repair. It was well taken care of. More importanly it was fixed and looks brand new.Friendly staff.

mukesh jaiswal

21:34 04 Aug 23

Best place for repair. Friendly staff.

Anmol Shah

21:41 30 Jul 23

My phone kept on dying for unknown reason and i went to ask help with the experts here. Alex was really sweet and got my phone back up the first time. Something was wrong with the hardware though and the phone died again and Alex really tried hard to get my data to atleast get backed up. Unfortunately the phone refused to work for us and i couldnt back up most of my data but i am very grateful for Alex and her colleague to try and help me out. They really understand your problem and are very helpful. They were very gracious and didnt charge me as they didnt replace any parts. They easily spend 5-6 hours on the phone trying to get it back up. I highly recommend this place for any repairs for your phones or laptops.

David Aamodt

15:49 17 Jun 23

If I could give you a six star review I would. Once again One Hour Device Repair assisted me with something Verizon said that they themselves could not do. Then by driving up the street to One Hour Device Repair in Redmond, they immediately finished the job that Verizon would not do...but could have done. It took O.H.D.R. just minutes to finish my job...then they offered to do it for FREE when I asked them, "How much do I owe you?" No business should work for free, especially when the customer is being provide A grade customer service. If you own a cell phone, and who doesn't...know that you can always turn to One Hour Device Repair for Customer Service that is above and beyond.(David Aamodt-Redmond).

Jennifer Sommer

01:33 21 May 23

I took my father’s iPhones in to get a factory restore as he passed and had put codes on the phones. They reset the phones really quickly. I 100% recommend them and will be coming for all my repairs/issues. Thank you!!

Andrew Hopt

22:05 16 May 23

My LG G8 battery was dying. Randomly losing 30-60% charge on restart, sometimes randomly shutting down and claiming 0% a few seconds after I took it off the charge cable.I went to OHDR and explained ("it's going to die right after I take it off life support") and they ordered a new battery shipped within 3-5 business days.They signed me up for free updates over text message and email, so I knew when they ordered, when it arrived, when I could come in, etcI handed off my G8 to the lady at the counter, it was ready within an hour, it's worked perfectly ever since. This review is about a week after.

navjot singh

18:34 04 May 23

They are the best. I had water damage. Phone was saved from water damage I needed a new screen but I was provided an old cracked screen to help take the backup.

Shiva Prathipati

22:48 29 Apr 23

Got my laptop’s battery replaced. Technician was very resourceful dealing with a stripped screw I created when opening the back panel of the laptop. Very fast service. Would definitely recommend for any device repairs.

Kristy Bowen

11:33 16 Apr 23

Great service for great prices! Super accessible area. I highly recommend if you need anything fixed.

HP P

01:05 26 Mar 23

These guys are amazing . I had done service with them 2 times . First time I broke my glass for my iPhone 10. They fixed it 30min . Recently my iphone13 won’t boot up . They said i might need a battery change Which might take 1-2hrs . They checked everything when I went to pick it up , they didn’t charge me anything . They had opened and realigned the part and it worked . They must have spent 30min -1hr diagnosing thing but were gracious to not charge me anything since they didn’t replace any parts . I greatly appreciate their customer support and their professionalism . Will definitely recommend them for anyone looking for a mobile phone repair .

Mike Brown

20:58 16 Mar 23

Super friendly, wonderful people. I've taken two phones to him that I thought needed to be repaired was just by fault for had them on the wrong settings. They didn't even charge me. Highly recommend

Gordon Church

20:50 19 Feb 23

Great people; family owned and run. My phone had forgotten my PIN (same PIN I'd used since I got the phone) and I was down to my last attempt before it would automatically do a factory reset. Lots of data on the phone that wasn't backed up - largely my bad, but also things that wouldn't be automatically backed up. I had talked to the maker and the carrier - no joy, and their only suggestion was to try a repair shop. Carrier store recommended One Hour, so there I was.The very pleasant woman behind the counter listened to my tale of woe - "let me see what I can do". They weren't lacking for business while I was there, but no "come back in an hour", or "…tomorrow".She worked at it for most of an hour, occasionally interrupted for other business, obviously tried every avenue she knew to access the phone, but couldn't crack it."Sorry…", and didn't charge anything for her time (which I felt guilty about later after I left).With any luck I won't need their services in the future, but if something goes wrong I know where I'll take my phone!

Tiki Tonga

19:46 16 Feb 23

Like many before me, my son shattered his screen. I am a local small business owner myself and had passed by the shop many times. I had a great experience with getting the phone repaired quickly and cost effectively. Highly recommend!

Ann Mari Gantenbein

06:51 05 Feb 23

So my 3rd time in couple years. It’s cheaper than using your warranty with your provider. Also very quick here, 1 hour is really true. It was $99 plus tax re-screen my iPhone. This is the one place where the cost went down. Also follow them and you’ll get $5 off any service!

Furqan Raza

21:53 25 Jan 23

I had a great experience! Professional and friendly staff. My work order completed on time and at a reasonable cost. There is a very limited parking next to the shop but plenty available nearby. I definitely recommend others to visit them for any phone repair issue.Thanks!

David McInnis

22:21 21 Nov 22

EXCELLENT CUSTOMER SERVICE!!!Mailed my device in and had repaired super quick. They communicated perfectly with updates via email and text.Easy to pay bill and device was sent immediately back to me once complete with tracking number. Packaged beautifully.Highly recommend their services.

Nikolia Helfman

19:11 26 Sep 22

My son's galaxy tab had a ear phone plug part stuck and we were not able to get it out. Visited One Hr device repair and the lady told us to leave it with her for an hour. When we returned she was able to get the plug part out with her tool. Thank you so much!!! You're so very kind.

Stacy Bowker

16:30 03 Sep 22

I took my son’s phone there when the power button was stuck due to the metal casing being bent after dropping it. Not only did they fix it for me, but they did not charge due to causing some scratches in the case when they had to grind out some metal to make the repair. I was fully prepared to pay and not concerned about the cosmetic appearance. I will definitely be going back for any future device repair needs. They are honest and professional and good at what they do!!

Ali Davis

03:02 31 Aug 22

Super fast, fair service. They were wicked nice and I didn't feel like they were ripping me off. We will for sure use them again when the teenager...teenagers.

Ana

17:47 24 Aug 22

Although I didn’t end up needing replacement for my initial issue - I want to leave a review to share how wonderful my experience was. The folks working today were so kind, knowledgeable and respectful. They went above and beyond to make sure a customer got the right replacement in time and were so kind about the interpretation needed. For my issue, they checked all the details needed and provided me with the best outcome for me financially, even at the cost of not getting the replacement here. I’m so grateful for their integrity. When I do need their support again, I’ll come back! Thank you!

Brooke Ferguson

03:45 21 Aug 22

I came in with a seemingly impossible fix. I had spent HOURS at Verizon trying to get some very special text messages from my Father transferred from my very old phone to my new phone, and NO ONE could do it. The whole crew at Verizon made valiant attempts, other phone repair shops were booked out for at least a week, and the Geek Squad would not even make an attempt.But Alex is a CHAMPION. She is 100% my hero, and I am truly grateful to her for getting the job done. I am recommending One Hour Device Repair to EVERYONE, thanks again!!!!

Alexandra France

00:17 14 Aug 22

on 8/9 I sent a pair of gentlemen down to the Redmond store to get one of their phones fixed. I am so thoroughly pleased with how the service went! The technicians took really good care of my friends, who are easily confused. This establishment had the parts on hand and were quick. I really appreciate their service and will be recommending their establishment for anyone I hear who needs work on their devices.

sue carter

21:35 01 Aug 22

This is the only place I will ever take my phones I have been going here for yrs. Trust them completely-especially Shane. Have referred lots of customers to them to them and will continue to do so! Convenient hrs. I bus from Kirkland-so worth it!

Matt Peterson

00:49 05 Jul 22

If you’re anything like me it can be hard to choose an independent repair location to service your devices. You generally tend to read the worst reviews of any location first and bite your fingernails over things like price, privacy, and quality.Today I had cracked my brand-new iPhone 11 screen I *just* had repaired for digitizer issues from Apple for $200. I was rightfully devastated and considered shelling out the $200 and heading back to Apple again. Luckily, this place was open on the 4th of July and although the clerk who was there today was clearly busy, he assured me he could have it done for much cheaper than Apple.Aside from a very small delay (20 minutes) that occurred from a previous customer’s repair, it was extremely professional, prompt, and most importantly, functional. It’s only been a short while since I picked up the phone but I’m extremely satisfied with the service and the price I paid for it. I would 100% recommend this place to anyone who needs their repairs done cost-efficient and expedient.To the guy who repaired my phone— thanks so much. You were a real lifesaver and I hope you have a wonderful rest of your holiday.

Jake Knoth

22:25 25 Jun 22

Literally an hour! Under an hour, even. Fit me in right at the end of the day and had my iPhone XR working flawlessly after I shattered the screen.Great service and fair price! Would recommend.

Ryan Layes

19:18 09 Jun 22

Cory was able to transfer the bios flash chip from a hard drive PCB I fried to a new PCB in a matter of minutes. Now my drive works again! Recommend these guys for any odd one off soldering jobs in the Redmond area.

Kilgore Trout

23:36 16 Apr 22

Initially I was pleased with the screen repair they did for about $200. However, after 2 weeks the new screen had vertical lines. One would assume this would fall under warranty. I was informed no, that the screen was damaged. The screen was not damaged though. There was not a crack nor any impact that occurred. I could understand if I showed up with a screen that had a large crack in it, that would not be covered. But with a screen that clearly was not externally damaged one would expect it to be covered. Update: After talking with the owner who reached out after my post, it was determined that a mistake was made, and the display should have been covered and they are now repairing it.

Oni Shogun XIII

21:32 14 Mar 22

The place is amazing and Alex was the Hero of the day if not week or month! She got my screen replacement done in about 30mins even with it being a extra difficult curved cellphone screen of a galaxy note10+. This was great and I highly recommend them for any device repair with getting that done and so quick....ABSOLUTELY A GREAT VALUE!!!

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