Frequently Asked Questions
This section answers many common asked questions. We hope you find our answers useful. If you don’t find the answer you are looking for, feel free to contact us via the form on our contact page.
Where are you located?
One Hour Device Repair is located between Remond Way & Cleveland St on Leary Way NE. Our address is 7867 Leary Way NE Redmond, WA 98052. You can call us at 425.869.6999
Can you fix my phone even if it does not turn on?
If your phone or tablet still turns on but you don’t see an image on the display, likely the LCD has been damaged or is malfunctioning. Bring your device in for a free diagnostic exam. We won’t undertake any repairs without informing you first.
How long does it take to fix my phone?
Most repairs take less than hour. For iPad mini repairs, the process is slightly more complicated and can take 1-3 hours to complete. Most of our iPhone screen repairs take less than half an hour.
Do I need to make an appointment to have my phone repaired?
No appointments are necessary. You can bring your phone, tablet or laptop in any time for same day repair on most devices, and in under an hour!
What if already purchased the part need for repair?
We offer a lifetime warranty with our parts and service. In order to honor this warranty, we insist on using our own parts for repairs to your device. We have rigorous quality process to ensure our parts are of Factory or OEM standard. We cannot accept customer supplied parts for repair in most cases. There are exceptions so kindly call us to discuss your situation.
What devices do you repair?
We repair almost all Apple, Samsung, LG, Motorola, HTC and Nokia devices. In addition to the iPhone and Galaxy series, we also repair the LG Nexus 4 & 5, LG G2 & G3, Nokia 928 and 1020, and Blackberry Z10. We are also capable of fixing most other phones, so call us with your specific device.
Only my glass is cracked, why do I need to replace the entire screen?
The touchscreen and glass are separate elements, yet permanently joined. This allows your digitizer to still work even if your glass cracks, allowing temporary use of your phone or tablet. The downside is that we need to remove the whole front assembly to make a glass repair. On most iPhones you must replace both the glass and LCD however on many of the Samsung Galaxy phones we can offer a cheaper glass only repair provided your OLED is still functioning and un-damaged. For iPads we can generally replace the glass without harming the LCD display.
Do you offer a warranty on phone repairs?
Yes absolutely. We offer a lifetime warranty on our parts and labor. If any repair we undertake degrades or malfunctions we will repair the device for the lifetime of the phone or tablet. This warranty does not cover accidental damage.
What if you cannot repair my device, do I still have to pay?
We do not charge for diagnostics and if we cannot fix your phone, you will not be charged.
Do you fix water damage?
Yes, we do repair water damage. If your device has been wet, the best thing to do is to power it off right away. Do not plug it in to charge or try a new battery. We offer a free diagnosis on all repairs and for the highest probability of repair, bring it in ASAP.
What are some of the most common repairs?
We repair a lot of Apple and Samsung Galaxy products ( iPad, iPhone, S5, S4). The most common repair we do is the glass screen replacement on these devices
Isn’t it cheaper if I just ordered the spare parts and repair the phone myself?
Well, you’ll certainly save money, but there are many important aspects to be aware of. Repairs performed by yourself may void the warranty if something goes wrong. If you don’t have the technical skills to make the repairs, you may find yourself with a useless phone.
Cell Phone Repairs
Why Choose Us for Your Phone, Tablet, and Device Services?
Contact us today and let one of our technicians ensure that you
don’t miss that important call or text.
At One Hour Device Repair, we offer something unique, and we are eager to get your cell phone or tablet working optimally. Consider the following:
- Most iPhone repairs can be done within 15-30 minutes.
- Other devices, LG, Samsung, Motorola, Nokia typically 30-45 minutes to repair.
- We guarantee the best price
- We guarantee all parts and labor
- We work on all major brands of phone and tablet
- We are conveniently located
- We provide a free diagnostic and battery check with every service
- We offer a full line of reconditioned and new products for sale or trade
- We stock parts for all major brands
- * iPad’s can take 2-3 hours to complete depending on workload. Please call ahead if you have time constraints for a repair.
Don’t go without your phone, iPad, or iPhone.
Contact us today and let one of our technicians ensure that you don’t miss that important call or text.